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Frequently Asked Questions

What is your shipping & refund policy?

We offer fast shipping and easy returns within 30 days of purchase. Items must be unused and in original condition. For more details, visit our full Shipping & Refund Policy.

How do I pick up my order in-store?

In-store pickup usually takes 24-48 hours for order processing. You’ll receive a notification when your order is ready.

Can I return or exchange items?

Yes, returns and exchanges are accepted within 30 days of purchase for unworn, unwashed items in their original packaging. Custom/embroidered items are final sale unless defective.

What is the turnaround time for custom embroidery?

Custom embroidery typically takes an additional 3-5 business days to process.

Can I pick up my order in-store?

Yes, we offer free local pickup at our Frederick, MD store. You’ll receive an email notification when your order is ready.