Refund policy

Refund Policy

Effective Date: 11/01/2025

At HemWise Uniforms, we want you to shop with confidence. If something isn’t right, we’re here to help.

1. Returns

· Items may be returned within 30 days of purchase for a refund or exchange.

· To be eligible, items must be:

o Unworn, unwashed, and in original condition.

o In original packaging (tags, poly bags, or boxes if applicable).

o Free of embroidery/personalization. Custom-embroidered items are final sale unless defective.

2. Refunds

· Once your return is received and inspected, we’ll notify you of approval.

· Approved refunds will be issued to your original payment method within 5–7 business days.

· Shipping charges are non-refundable.

3. Exchanges

· Exchanges are subject to stock availability. If an exchange cannot be processed, you’ll receive a refund.

4. Final Sale Items

· Clearance, personalized, and seasonal items (e.g., holiday specials) are non-refundable.

5. Shipping for Returns

· Customers are responsible for return shipping costs, unless the item was defective or shipped in error.

To start a return, please contact us at returns@hemwise.com.