Privacy policy

Effective: 11/01/2025

At HemWise Uniforms, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online or in-store.

1. Information We Collect

When you use our website, we may collect:

Personal Information: Name, email, phone number, billing/shipping address, and payment details when you place an order.
Account Information: Login details if you create a store account.
Device/Usage Information: IP address, browser type, cookies, and how you use our site.
Communication Information: Messages you send through our contact forms, email, customer service channels, or SMS if you opt in.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and customer service responses

  • Provide pickup and delivery notifications

  • Personalize your shopping experience

  • Improve our website, products, and services

  • Send marketing communications (only if you opt-in)

  • Provide SMS communications as described below

3. SMS Communications (Text Messaging Program)

HemWise Uniforms may use SMS (text messaging) to communicate with customers who voluntarily provide their mobile phone number and explicitly opt in to receive messages from us.

How We Use SMS

SMS messages may include:

  • Order confirmations and status updates

  • Shipping and delivery notifications

  • Pickup notifications

  • Customer service responses

  • Appointment reminders

  • Account or service-related alerts

Consent & Opt-In

By providing your mobile number and selecting the SMS opt-in checkbox on our website forms, you consent to receive text messages from HemWise Uniforms.
Consent is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your orders, inquiries, or interactions with us.

Opt-Out

You may opt out of SMS at any time by replying STOP to any message.
You may also request removal at info@hemwise.com
Opt-out requests are processed immediately, though final system-wide removal may take up to 48 hours.

Help

For help, reply HELP to any SMS message or email info@hemwise.com

Data Sharing

We do not sell, rent, trade, or share your phone number or SMS opt-in information with third parties for marketing purposes.

Your mobile number is used solely for providing our text messaging services and operational communications.

Carrier Disclaimer

Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.

4. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data only with:

  • Service Providers: Payment processors, shipping carriers, SMS service providers, and email or technology platforms used strictly to fulfill your order or deliver communications.

  • Legal Requirements: If required by law, regulation, or legal process.

5. Cookies & Tracking

Our website uses cookies to:

  • Remember your shopping cart and preferences

  • Improve site performance and user experience

  • Track analytics to better serve our customers

You may disable cookies in your browser, but some site features may not work properly.

6. Data Security

We take reasonable steps to protect your personal information using industry-standard safeguards (SSL encryption, secure payment gateways). However, no online transmission is 100% secure.

7. Your Rights

You may:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete your information

  • Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly

8. Children’s Privacy

Our website is intended for parents and guardians. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:
📧 info@hemwise.com