Cancellation policy

At HemWise Uniforms, we want your shopping experience to be easy and flexible. Below are our guidelines for purchase options and order cancellations.

Purchase Options

In-Store & Online – Shop directly at our Frederick store or online at www.hemwise.com
Product Variations – Many of our products are available in different sizes, colors, and fits. Please review size charts before ordering.
Bundles & Value Packs – Specially priced items sold as sets must be returned as a complete bundle.
Custom & Embroidered Items – Personalized products (e.g., embroidered logos, name tags) are made-to-order and cannot be returned or exchanged unless defective.
Payment Methods – We accept major credit/debit cards, PayPal, and Shopify Payments. All payments are processed securely.

Order Cancellations

Standard Orders (non-customized):

Orders may be cancelled within 24 hours of purchase, provided the order has not yet shipped.
Once shipped, the order cannot be cancelled but may be returned following our [Refund Policy].

Customized & Embroidered Orders:

Because these items are personalized, cancellations are only possible within 12 hours of placing the order.
After 12 hours, production begins and the order cannot be cancelled or refunded (unless defective).

How to Request a Cancellation

Order Modifications

Size/Color Changes – Requests must be made within 24 hours of placing your order.
Address Changes – Contact us as soon as possible if you need to update your shipping address. We cannot guarantee changes once the order is shipped.